Welcome to our online store, Vanilla Dolls!
We are delighted to see you on the Help and Usage Rules page of our store. Here you will find all the necessary information on how to shop conveniently and safely, as well as answers to frequently asked questions.
Our goal is to make your shopping experience as enjoyable and straightforward as possible. We strive to provide you with quality service and support at every stage—from product selection to delivery.
Please take a moment to review our usage rules to better understand how our store operates and what terms we offer.
Thank you for choosing Vanilla Dolls. Happy shopping!
General FAQ
1How do I add a product to my cart?
To add a product to your cart, simply browse our store and click on the desired item. On the product page, you will find an "Add to Cart" button. Click this button, and the product will be added to your shopping cart.
2How do I view the product details?
To view the product details, click on the product image or the product title. This will take you to the product card, where you can find detailed information about the item, including descriptions, specifications, and customer reviews.
3How do I proceed to checkout?
Once you have added all desired items to your cart, click on the cart icon located at the top right corner of the page. Review your selected items and click on the "Checkout" button to proceed to the checkout process.
4What information do I need to fill out during checkout?
During checkout, you will be required to fill in your shipping address, contact information, and any other necessary details. Make sure to provide accurate information to ensure smooth delivery of your order.
5What payment methods do you accept?
We offer several payment methods for your convenience:
Credit Card: You can pay using major credit cards.
PayPal: Use your PayPal account for secure transactions.
Bit: We accept Bitcoin payments.
Google Pay: Pay easily with your Google account.
Apple Pay: Use Apple Pay for quick and secure payments.
If you have any further questions or need assistance, feel free to contact our support team!
1Security Policy and Legal Information
Before placing an order, we strongly recommend reviewing our security policy and legal information. Full details can be found at the following link: Security Policy and Legal Information. https://vanilladolls.co.il/privacy-policy/
2Age Restrictions for Purchases
According to Israeli law, only individuals aged 18 and over can make purchases in our store. If you are under 18, you must obtain permission from a parent or legal guardian.
3Product Warranty
A warranty is provided for all products purchased in our store. Details about the warranty, including terms and conditions, can be found on the page: Product Warranty. https://vanilladolls.co.il/warranty-on-products/
4Product Delivery Policy
We recommend reviewing our product delivery policy before placing an order. All necessary information is available at the following link: Product Delivery Policy. https://vanilladolls.co.il/delivery-policy/
5Contact Information for Support
If you have any questions or need assistance, you can contact our support service using the contact details provided on our website. We are always ready to help you!
6Return and Exchange Policy
We understand that sometimes products may not meet your expectations. Please review our return and exchange policy on the page: Return and Exchange Policy. https://vanilladolls.co.il/return-policy/
7Payment Methods
We accept various payment methods for the convenience of our customers.
Credit Card
PayPal
Bit
Google Pay
Apple Pay
Payment FAQ
1How can I cancel a transaction?
You can cancel a transaction within 14 days of its completion if the product or service has not been provided. To do this, please contact our customer support at info@vanilladolls.co.il and provide the necessary information about the transaction.
2What payment methods do you accept?
We accept various payment methods, including credit and debit cards, e-wallets, and bank transfers. Available payment methods include:
Credit cards
PayPal
Bit
Google Pay
Apple Pay
3How can I request a refund?
To request a refund, please fill out the refund form on our website or contact our customer support at info@vanilladolls.co.il. Refunds will be processed in accordance with Israeli laws and may take up to 14 business days.
4What should I do if I did not receive payment confirmation?
If you did not receive payment confirmation, please check your email, including your "Spam" folder. If the confirmation is still missing, contact our customer support to clarify the status of your transaction. We will help you resolve this issue.
Service problems
1Response Time Delays
We understand that timely responses are very important. If you are experiencing delays in receiving responses from our support team, please allow us up to 48 hours to process your request. We appreciate your patience.
2Order Processing Issues
If you encounter problems with your order processing, such as incorrect items or missing products, please contact our support team immediately. We will do our best to resolve this issue as quickly as possible.
3Delivery Issues
If your order has not arrived on time or you received a damaged package, please reach out to us. We will investigate the issue with our delivery partners and provide a solution as soon as possible.
4Product Quality Issues
If you received a product that does not meet your expectations or is defective, please notify us within 14 days of receiving the item. We will assist you with returns, exchanges, or refunds according to our policy.
5Technical Support for Online Services
We are here to help you resolve any issues that may arise.
Contact Information:
Email: info@vanilladolls.co.il
Phone: +972585854540
If you need any further assistance or adjustments, feel free to let me know!
Refund policy
1Right to Return
In accordance with the Consumer Protection Law in Israel, customers have the right to return a product within 14 days from the date of receipt of the order without providing a reason.
2Return Conditions
Returned items must be in their original packaging and in unused condition, with no signs of use.
Returns are not accepted for items that have been used or damaged after receipt.
3Return Procedure
To initiate a return, please contact our customer support via email at info@vanilladolls.co.il or by phone at +972585854540.
Provide your order number and the reason for the return.
Upon confirmation of the return, we will provide you with instructions for sending the item back.
4Refund Process
Refunds will be processed within 14 days from the date we receive the returned item at our warehouse.
Refunds will be issued using the same payment method that was used for the original transaction, unless otherwise agreed.
5Exceptions to the Refund Policy
Returns are not accepted for custom-made or personalized items.
Returns are not accepted for items that have expired.
6 Additional Terms
We reserve the right to change the terms of this refund policy in accordance with changes in legislation. Any changes will be posted on our website.
If you have any further questions about the refund policy or need assistance, please contact our customer support.