Warranty Policy for Products of the Vanilla Dolls Online Store
1. Introduction
At Vanilla Dolls Ltd. (ונילה דוללס בע”מ), we are committed to ensuring that our customers receive high-quality products that meet their expectations. This warranty policy outlines our obligations and your rights regarding product warranties in accordance with Israeli law, including the Consumer Protection Law (1981) and the Liability for Defective Products Law (1980). We aim to provide clear and transparent information about our warranty terms to ensure your satisfaction.
2. Warranty Coverage
Our products are covered by a warranty as specified by the manufacturer or as required by Israeli law. The warranty applies to defects in materials or workmanship under normal use. The coverage includes, but is not limited to:
- Manufacturing Defects: Issues arising from the production process, such as faulty components or assembly errors.
- Material Flaws: Defects in the materials used in the product that affect its functionality or durability.
The warranty does not cover damages caused by improper use, accidents, modifications, or normal wear and tear.
3. Warranty Period
The warranty period for each product is specified in the product description or accompanying documentation provided at the time of purchase. In the absence of a specified period, the warranty duration will comply with the minimum requirements set by Israeli law. Typically, the warranty period begins from the date of delivery or purchase.
4. Warranty Claims Process
If you encounter an issue with a product covered by our warranty, please follow these steps:
- Contact Us: Reach out to our customer service team within the warranty period to report the issue.
- Provide Details: Submit proof of purchase (e.g., order number, receipt) and a description of the defect, including photos or videos if applicable.
- Assessment: We will evaluate the claim to confirm that the issue falls under the warranty coverage.
- Resolution: Depending on the nature of the defect, we may offer repair, replacement, or a refund, in accordance with Israeli consumer protection regulations.
5. Your Rights Under Israeli Law
In accordance with the Israeli Consumer Protection Law (1981):
- Right to Repair or Replacement: If a product is defective due to a manufacturing issue, you are entitled to a repair or replacement at no additional cost, provided the claim is made within the warranty period.
- Right to Refund: If repair or replacement is not feasible, you may be eligible for a full or partial refund, as determined by the circumstances and applicable law.
- Disclosure of Terms: We are obligated to provide clear information about the warranty terms, including duration and coverage, before the purchase is completed.
Additionally, under the Liability for Defective Products Law (1980), manufacturers and importers are liable for damages caused by defective products, provided the damage occurred in Israel.
6. Exclusions and Limitations
The warranty does not apply in the following cases:
- Damage caused by misuse, negligence, or failure to follow product instructions.
- Normal wear and tear or cosmetic damage that does not affect functionality.
- Products modified or repaired by unauthorized parties.
- Issues arising after the warranty period has expired.
7. After-Sales Service
We are committed to providing after-sales support in line with Israeli regulations. If a product requires repair after the warranty period, we may offer repair services at an additional cost, subject to availability. Our policies regarding after-sales service and delivery are disclosed prior to purchase, as required by the Consumer Protection Law amendments (2018).
8. Changes to the Warranty Policy
We reserve the right to update this warranty policy. Any changes will be published on our website, and we will notify you of these changes. We recommend checking this policy periodically for updates.
9. Contact Information
If you have any questions or need assistance with a warranty claim, please contact us at:
- Phone: +972 58 585 4540
- Legal Address: Rishon Lezion, Ha’achim Ostashinski 8
- Company Number: 517156477
- Email: info@vanilladolls.co.il
10. Conclusion
We strive to ensure that our products meet the highest standards of quality and reliability. Your satisfaction and trust are our priorities. Thank you for choosing the Vanilla Dolls online store!